BICELLI: WHEN LOGISTICS BECOMES A FACTOR OF TRUST FOR EXPORTS

The customer

Bicelli, a family business based in Carpenedolo (province of Brescia), founded in 1968 and now led by the second generation, specializes in the production of hydraulic cylinders for agricultural applications, earthmoving machinery, vehicles and equipment for ecology, cranes and lifts, forestry equipment, aerial platforms, body shops and workshops... and much more.

With around 85 employees and an annual production of 100,000 cylinders, the company has developed a solid international presence overtime, exporting today to over 20 countries, mainly European.

The problem

The growth in exports, above all in countries as Germany, Austria and the Netherlands, has led Bicelli to look for a structured logistics partner, able to support regular and reliable shipments abroad.

The need was to entrust its goods to an operator who guaranteed:

• Speed and punctuality in deliveries
• Widespread coverage of European markets
• Shipments’ tracking
• Long-term reliability
• Transparency and control over shipping flows
• Daily support on the sales and Customer Service side

For Bicelli, logistics had to become an element consistent with its quality standards and with the expectations of international customers.

The solution

The collaboration with Raben Italy, the Italian business unit of Raben Group, strong for 3 years now, was the answer to these needs. 

Thanks to Raben Group's own network in 17 European countries, Raben Italy now manages over 150 groupage, partial load (LTL) and/or full (FTL) export shipments to Germany, Austria and the Netherlands for Bicelli, ensuring business continuity, reliable transit times and a high level of service.

The total integration of digital tools, such as myRaben, also allows Bicelli to enter its orders independently (with MyOrder), monitor shipments in real time, simplify operational management and maintain full control of their logistics flows.

We needed a partner to whom we could entrust our shipments with peace of mind, in markets such as Germany and Austria where reliability and punctuality are essential. With Raben we have found a structured interlocutor, with whom we now work continuously and with great mutual trust. The relationship with Paolo and Giulia, our Sales and Customer Service representatives, has evolved over the years to become fundamental for us today: we appreciate their proactivity and we know that if we have an urgency or a specific problem, we can count on them, they always find a solution quickly. Moreover, the use of their MyRaben portal simplifies the management of our orders: it is intuitive and fast, we use it daily and it is a great help for us», Sara – Logistics Manager at Bicelli.

The results

After more than three years of collaboration, the partnership between Bicelli and Raben has therefore led to concrete results:

• Smoother and more reliable export shipments

• Increased visibility and operational control

• Reduction of management complexities

• continuity of service over time

• A consolidated relationship of trust

Logistics has thus become a strategic support for Bicelli's international growth, helping to strengthen the company's competitiveness in foreign markets.

Our goal is to support customers like Bicelli with reliable and tailor-made logistics solutions. The fact that the customer is a manufacturing company that has been established for years in the Brescia area and beyond makes us proud and pushes us every day to give our best. This collaboration demonstrates how structured logistics, supported by a direct European network and digital tools, can become a real value factor for exports. We are proud to collaborate with customers who trust us and Raben Italy blindly." Paolo and Giulia, Sales and Customer Service Leader Raben Italy, Brescia branch.