BEYOND SHIPPING: BUILDING TRUST WITH LOMBARDINI REHLKO

In the world of industrial and boat engines, logistics is never just a matter of transport. It is a lever that directly affects business continuity, reputation with end customers and the ability to compete on international markets.

It is in this context that Raben Italy's collaboration with Rehlko, a century-old company that designs and manufactures high-performance petrol and diesel engines, which power professional equipment for green care, construction, industry and specialized machinery all over the world.

What is now a structured collaboration is the result of a process that began months before operation. The project takes shape in June 2025, but it does not start with logistics in the strict sense: it starts from understanding. Flows, constraints, types of shipment, undeclared expectations. Everything is on the table. The official start of shipments, on January 1, 2026, comes only after a phase in which different scenarios are built and tested. Not a standard solution, but a balance between operational needs and flexibility. This approach is particularly relevant for a company that manages very different shipments: complete engines, components, spare parts, single packages and pallets.

To date, operations move on about 350 monthly groupage shipments destined to increase, distributed on several international routes such as Germany, Austria, Netehrlands, Belgium, France and Spain and divided into two main flows: on the one hand engines destined for sale, on the other a more fragmented universe such as that of spare parts.

In this context, in addition to the strength and competitiveness of the European network owned by Raben Group present in 17 countries, the digital component plays a central role. Integration via EDI and the use of the myRaben platform allow for smooth management of information flows, but above all make operational visibility a concrete element: timely tracking, availability of PODs (proof of delivery) and updated reporting.

However, what really makes the difference is the quality of the operational relationship: continuity in support, speed of response, ability to read the customer's priorities even when they change. In other words, logistics that do not just perform, but accompany.

"In our work, it's easy to think that it matters how long you've known a customer. Being honest it matters much more keeping the relationship alive every day. Even historical relationships can remain firm, while more recent collaborations can grow quickly if there is attention, listening and the desire to build something together. Customer satisfaction is always a point of arrival... but above all a starting point." Says Jonathan Furini, Key Account Manager of Raben Italy

An aspect that emerged strongly from the early stages is the perception of dedicated attention by the sales representative and Customer Service. The possibility of interacting with all the functions involved, of seeing an organization move in a coordinated and solution-oriented way, has helped to build an element that is often underestimated: the sense of being a relevant customer.

This factor combined with others such as the economic competitiveness of Raben Italy, the quality with which shipments are handled and the almost zero logistical claims, has made it possible to transform a challenge undertaken into a concrete and operational collaboration.

A few months after the start of the cooperation with Rehlko, therefore, the balance is not measured only in volumes or KPIs, but in the stability of the service and the quality of the exchange between the parties. And it is precisely here that the most interesting value of the project emerges: when it really works, logistics are not visible. But it is perceived in every delivery that arrives as expected and in a transparent, efficient and competitive operational flow.