2023 was significantly different from previous years. We have chosen a different path of development: without acquisitions, however, focusing on investments in our existing markets, digitalization and ESG projects - both in terms of real estate and the fleet - summarizes Ewald Raben, CEO Raben Group. - This last point is very important not only for us, but also for many of our customers. We aim to be their partner in logistics every step of the way: to support by servicing their business and overcoming supply chain challenges, additionally to help our clients to achieve their sustainability goals. Together with our fantastic team, we faced up to the difficulties that the past year brought so that our customers could focus on what matters most to them - he adds.
In 2023, the main industries served by Raben Group included food, automotive, technology, chemicals, trade, non-food FMCG and others. The shares of services in the business mix have changed only slightly compared to 2022: road transport traditionally ranked first (65%, of which more than half was domestic), followed by contract logistics (13%), FTL & Intermodal (9%), Fresh Logistics (6%), sea & air (2%) and 4PL (2%) and other (3%). The logistics operator ended last year with revenues of almost €2 billion euro.
The logistics industry, like many others, has recently experienced dynamic change and considerable unpredictability. Significant disruption in global supply chains is a major challenge. However, it is worth looking at these difficulties as opportunities to develop and improve our services. Above all, it is crucial for us to ensure high quality and stability in uncertain times. We strive to be a flexible partner for our customers that adapts quickly to change and offers logistics ‘with a human face’, which is possible thanks to the great commitment of our teams - explains Janusz Aniol, Italy Regional Director di Raben Italy S.r.l.. - Reacting to the economic situation and the needs of our customers while taking into account our acquisitions and investments, we continue to focus heavily on the development of international connections and we are systematically launching new lines. This allows us to reach more places in Europe directly; not only the big ones, but also smaller economic centres. This is appreciated by our customers because such comprehensiveness and scale of operations means not only better distribution options for them, but also time savings and the possibility to focus on developing their own business, while Raben - their logistics partner - takes care of the rest.
Raben in Europe
A milestone for the operator was the implementation of a new structure in the first quarter of 2023. Six warehouses assumed the function of Eurohubs – central points in the Raben network, which are responsible for consolidating groupage cargo for European linehaul traffic. They complement the fixed, direct transport routes and guarantee well-timed connections between all the company's warehouses in Europe. Eurohub status was assigned to: Sarstedt (service to Scandinavia), Mönchengladbach (direction: northern France, Benelux, UK, Ireland), Fellbach (direction: Spain, Portugal, the rest of France) and Aichach (direction: Austria, Italy, Poland, Czechia) in Germany, Legnica in Poland (connections inside this market and to the Baltic States) and Rokycany in Czechia (direction: South-Eastern Europe). These depots are characterised by capacity, location and infrastructure dedicated to handling international traffic more efficiently and in a more environmentally friendly manner. They offer more than 130 direct connections between the listed points, common Transport Management System (TMS) and cross-docking capacity which complements our 1.6 million sq. m in Europe. All this allowed Raben Group to react more flexibly to changes in freight volumes and, above all, to reduce lead times. The operator is able to offer all customers the added value of reaching all European destinations as quickly as possible - within 24 to 96 hours, depending on the distance. However, Raben not only developing its infrastructure, but also company is focusing on improving customer service processes in all business units, since it continually puts the customer at the heart of our business.
More Raben Group locations appeared on the map of Europe, some of which are zero-emission facilities. The forerunner in this area was the warehouse in Oss, near Raben headquarters in the Netherlands, which was completed in early 2023. It offers 13,000 sq m for storage and contract logistics. Equally innovative is the logistics centre in Herzogenburg, Austria, the construction of which began last year (planned completion date - Q2 of this year). Owned by Raben Bexity and ideally located, it will include 14,000 sq m of space for racking and block storage, cross-docking, order picking and dangerous goods. In addition, it will be equipped with a photovoltaic installation to generate electricity and power vehicle charging stations.
Raben recorded extremely dynamic growth in Romania. In the middle of the year, the local company started using a warehouse in Oradea (already the ninth in the Romanian market) with the capacity of 1,300 sq m. The facility in Cluj, on the other hand, was significantly remodelled: its parameters are now 3,000 sq m of capacity and eight ramps. The result of these changes is an increase in Raben Romania's operational capacity and, in response to customer needs, the launch of 13 new connections to key locations in Europe.
Other important investments in the region are also worth mentioning. In 2023, the expansion of the cross-dock warehouse in Dunaharaszti, Hungary, was completed, increasing its capacity to more than 7,000 sq m and the number of ramps to 70. This will not only allow more pallets to be stored, but also handle 20-30% more vehicles of various types. Raben Logistics Slovakia relocated its warehouse to Senec, where it uses the capacity of 8,600 sq m. In turn in Ukraine, despite the war which is now in its second year, Raben is still operating and assisting its customers with their business. Transports in this direction encountered various difficulties, however the Raben Ukraine and Raben East teams constantly monitored the situation and flexibly supported their customers.
There was also a lot going on in the Baltic States. In Lithuania, the local company moved into a new facility in Kaunas, which includes 6409 sq m of warehouse capacity (for cross-docking and contract logistics) and 800 sq m of office space. A new terminal is also planned in Riga, Latvia.
Last year, companies previously acquired in the Netherlands, Germany, Austria or Italy were already successfully integrated into the rest of the Group. Raben has focused on strengthening its national networks and improving service quality. All this, combined with the reorganisation of the structure to include Eurohubs and numerous investments, created a solid foundation for the development of international connections. At the end of 2023, Raben had almost 600 international lines in Europe (including more than 120 on the Poland-Germany direction), which means an increase in the offer of around 5% in twelve months. During all that period, additional flow analyses were carried out, which resulted in the reorganisation of the selected connections to improve delivery times or cost efficiency.
Service improvement activities have been complemented by the development of the IT infrastructure, raising the level of information security and employee security awareness. These activities have taken place, among other things, through the effective implementation and maintenance of security measures in individual areas, including the identification and removal of vulnerabilities, in accordance with the ISO 27001 standard. These issues have the highest priority for Raben.